PLAYACAR PALACE

A full all-inclusive, beachfront resort located on one of Playa del Carmen’s beautiful beaches, and within walking distance to downtown’s famous 5th Avenue and Playacar Spa & Golf Club. Located near restaurants, shopping areas, and the ferry to Cozumel Island. The resort offers an excellent blend of location, intimacy, and relaxation.

Room Information

Walk Out Suite – Oceanfront
Enjoy direct access from your oceanfront suite to the beach. Suite features private terrace with table and chairs (subject to availability), double whirlpool, in-room welcome bottle of wine upon arrival, digital laptop-size safe, air conditioning, Lavazza coffee maker, iPod dock, direct-dial telephone, alarm clock, radio, wireless Internet, Apple TV, and iron and ironing board. In-room liquor dispenser features premium brand names and the minibar contains sodas, bottle water, juices, and domestic and U.S. beer. There are also in-room snacks, or a special menu is available from the resorts restaurants via 24-hour room service. The private bath has a shower, hair dryer, bathrobes and slippers. Added amenities include turndown service, aromatherapy and pillow menu, exclusive beach bag (1 per room/per stay), purified water, private check-in/ check-out, and early check-in/late check-out (upon request and subject to availability). These rooms are nonsmoking.

Occupancy: 4 adults / 2 children / 4 total
1 infant allowed above total occupancy
Bedding: 1 king bed or 2 double beds, subject to availability at time of check-in

Superior Deluxe – Ocean View
This luxurious 525-square-foot room boasts an ocean view, single or double whirlpool, hair dryer, Lavazza coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless Internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.

Occupancy: 4 adults/4 total
1 Infant allowed above total occupancy
Bedding: 2 double beds or 1 king bed, subject to availability at time of check in

Room details:

  • Adjoining Rooms: No
  • Air Conditioning: Yes, individually controlled air conditioning
  • Bathroom Amenities: CHI bath amenities, CHI hair dryer and flat iron, bathrobes and slippers for use during stay
  • Balcony / Patio: Most with balconies
  • Cribs: Yes, upon request and subject to availability
  • Internet Access: Yes, complimentary wireless Internet
  • Iron / Ironing Board: Yes / Yes
  • Kitchen Facilities: No
  • Non-Smoking Rooms: Yes, available upon request and subject to availability
  • Rollaway Beds: Yes, available upon request and subject to availability
  • Safe Deposit Boxes: Yes, use of in-room laptop size digital safe is complimentary
  • Smoke Alarm / Sprinklers: Yes / No
  • Telephone: Direct dial telephone, additional fees apply
  • Television / Radio: Flat-screen LCD TV with satellite / alarm clock radio

Hotel details:

  • Babysitting Service: Yes, see concierge for details, additional fees apply
  • Check-in / Check-out: 3:00 pm / 12:00 noon
  • Child Ages: Children 3 years of age and younger stay free with adult when using existing bedding
  • Concierge: Yes
  • Courtesy room / Day Room: Yes / Yes, for use during early arrivals or late departures, room subject to availability
  • Housekeeping Service: Daily housekeeping and nightly turndown service
  • Luggage Check / Storage: Yes / Yes
  • Luggage Porter / Bellhop: Yes / Yes
  • Number of Floors / Elevators: 5 floors  / 1 elevator
  • Other Guest Services: Doctors on call 24 hours, additional fees apply.

Dining and Entertainment

Dining Facilities:

  • Café del Mar – International buffet for breakfast and lunch, and International/Mexican cuisine for dinner.
  • Bocelli – Italian a la carte for dinner. Dress code: Casual elegance
  • MoMoNoHaNa – Asian cuisine with teppanyaki and sushi for dinner. Dress code: Casual elegance
  • Room Service – Yes, 24-hour room service is included

Cocktail Lounges or Bars:

  • Cielo Bar – Lobby bar
  • Aqua Bar – Pool and snack bar
  • Luna Lounge – Lounge bar with Thai hors d’oeuvres
  • Wet Bar – Swim-up bar

Entertainment: Daily activities, theme parties or shows nightly

Activities

  • Pool: Outdoor pool with swim-up bar and kiddie pool
  • Whirlpool: No
  • Beach: Beachfront hotel. Maroma Beach Club is also available for guests staying at the hotel; complimentary transportation available from Monday through Saturday with one departure daily, beach club is approximately 9 miles away.
  • Watersports: Yes, complimentary non-motorized watersports at Beach Club Maroma
  • Spa: Yes, 6 treatment rooms and a hydrotherapy section
  • Fitness Center: Yes
  • Golf: Nearby is the Playacar Spa & Golf Club, an 18-hole championship Robert von Hagge-designed course. Fees apply.
  • Tennis: Nearby at Playacar Spa & Golf Club
  • Shopping: Beauty salon, pro shop and spa boutique at golf club and gift shop
  • Other: Solarium located on site, one certified scuba diving demonstration is complimentary, beach volleyball, table games and giant chess. Complimentary shuttle service every 20 minutes to the Playacar Spa & Golf Club

All-Inclusive

Full All-Inclusive Plan Rating features include:

  • All meals and snacks
  • 24-hour room service
  • Unlimited beverages
  • Unlimited long-distance phone calls to Mexico, USA and Canada, (restrictions apply, calls must be made from your room, other international calls will be charged at a special rate, if unused, this service cannot be exchanged for cash)
  • Exchange privileges at Sun Palace, Beach Palace, Moon Palace Cancun, Cozumel Palace and Isla Mujeres Palace. (Transportation not provided.)
  • All non-motorized watersports available (availability differs at each Palace Resort)
  • Scheduled theme parties during the week at all Palace Resorts
  • All taxes and gratuities

Resort Credit Information

Learn More

This information and program is subject to change without advance notice and is at the sole discretion of Palace Resorts.

Policies

Minimum check-in age: 18

Credit card deposit required upon check in: Yes, for incidentals

Good to Know

Excellent location near restaurants, nightlife, shopping, golf and the ferry port to Cozumel

Exchange privileges at Sun Palace, Beach Palace, Moon Palace Cancun, Cozumel Palace and Isla Mujeres Palace. (Transportation not provided.)

24-hour room service

Great for couples, singles and families.

Caters to active clients looking to be close to Playa del Carmen, shopping, nightlife and golf

Reminder: Due to Mexico regulations the hotel will no longer accept payment in US Dollars. All services shall be in Mexican Pesos. When using a credit or debit card at the hotel, the charges will be made in Mexican Pesos. Due to this same regulation, the hotel may no longer be accepting USD cash as a form of payment or executing any money exchange on-site. Guests are required to either use the ATM or any bank office nearby.

PALACE RESORTS COVID-19 POLICIES

PURELY PALACE PREVENTIVE MEASURES

NOTE: Each travel will be required to complete a health questionnaire upon arrival to the hotel.